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Brother Warranty

BROTHER Warranty Icons

*† Brother's warranty depends on the model of your sewing machine. The Warranty Type and Special Warranty Conditions for each warranted product are identified in the table below. Please see the table below for details:

Model Warranty Term Warranty Type Special Warranty Conditions

BM, BC, DS, GS, JS, LS, NS, NX, PQ, XL, XT, series, Overlockers and Coverstitch machines

*3 Years

This warranty reverts to 1 year if the machine is used in a school environment.

Return-to-base These products are not intended for the use of a profession, business, trade or occupation.

Innovis series (NV, PE, QC, VE, VM, VQ)

† 5 years on electrical and electronic parts (excludes Foot Control) and *3 year on mechanical parts.

This warranty reverts to 1 year if the machine is used in a school environment

Return-to-base These products are not intended for the use of a profession, business, trade or occupation.
PR series 1 year On site.* You must co-ordinate an on-site service call with the place of original purchase.
ScanNCut CM series 1 year Return-to-base These products are not intended for the use of a profession, business, trade or occupation.

 

The warranty applies only to the original owner and is not transferable in the event of the machine being sold or otherwise disposed of.

This section applies to the extent permitted by law.

This warranty only covers genuine Brother products imported into Australia by Brother.

This warranty does not include needles, belts, springs, lamp bulbs, bobbins, knives, etc which normally require replacement from time to time and maintenance kits (periodic or otherwise), accessories and consumable items, cleaning, normal wear and tear, damage caused by accident, neglect, misuse, abuse, improper installation or operation, acts of God (including but not limited to lightning, flood, earthquake and fire), foreign matter entering the product such as liquid, moisture, insect infestation or dirt or any damage caused from service, maintenance, modification or tampering by anyone other than a Brother authorised repairer, or with the use of supplies, consumable items, or add on products that are non genuine Brother products.

Operation of the product in excess of the specifications or other than for the intended purpose, use on electrical voltages other than shown on the rating plate, or use with the serial number or rate label removed, shall be deemed abuse.

The warranty becomes null and void if any adjustment, part replacement or repair is carried out by any person other than an authorized Brother service agent, or the damage is caused by use of any non-genuine Brother accessories or parts.

To make a claim under this warranty you will need to:

  1. Contact the Brother Product Support Centre to register your claim and provide sufficient details to enable a Brother representative to assess the claim. Contact details are listed below.
  2. Submit proof of purchase (e.g. invoice or purchase receipt) with your claim.
  3. Follow the instructions for your Warranty Type (see below).

In the event of a "Retun-to-base warranty" claim, you will be responsible for transporting the warranted products for service (including packaging, transportation and insurance costs) to and from a Brother authorised repairer.

Hobbysew is an authorised Brother repairer and can be reached on the following details:

Hobbysew Kings Park
Shop 4
2 Garling Road
KINGS PARK
NSW 2148

TEL: 02 9621 4000

For Brother's FULL WARRANTY terms and conditions, please click here.

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