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FAQs - Frequently Asked Questions

Please see below for a list of frequently asked questions. You can also click on the the question below to see an answer.



QUESTION: Where do you deliver to?

We only deliver to AUSTRALIAN addresses only. NO PO Boxes.

 

Delivery

Standard shipping (after processing and dispatch expected delivery in 5-10 business days

*FREE Delivery for all orders $450 and over**!

$14.00 Flat Rate (TAS & NT $15.95) for all orders under $450** to anywhere in Australia.

**Excludes Furniture & Clearance Items

NOTE: Please provide a residential or work postal address as we do not ship to Parcel locker or PO Boxes. If you are located in a remote area, please provide an alternative shipping address within the nearest town centre as a signature is required on delivery. Freight rates may vary depending on the delivery location, product weight, size and price

Please note, all deliveries from Hobbysew will require a signature upon delivery.

For more information, please contact us on (02) 9831 2111 (Head Office) or emails us here.

Click here for more delivery information



QUESTION: Do you deliver to PO Boxes?

No we do not*, this is because we send via courier and require a signature on delivery.

*Exceptions apply to very remote areas and mining sites.



QUESTION: Do you deliver to New Zealand, the US or UK?

No, we only deliver to AUSTRALIAN addresses only.



QUESTION: I forgot my password! How can I reset it?

  1. You can reset your password by following these simple steps:
  2. Add any item to your shopping cart
  3. Go to your shopping cart
  4. Click on the "Checkout now" button (This will bring up a screen where you can login/enter your details.)

    Checkout _now _button

  5. Click on the "Forgot password?" link

    Reset _password _link

  6. Enter your email address on this page and click the "Reset Password" button

    Reset _password _link _screen

  7. You will then receive an email from us with a link to reset your password. Simply click on the link and follow the on-screen prompts to create your new password.

 

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